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Section: Customer services Vacancy 178 |
| Post:Helpdesk Operative and Adminsitrative Assistant
|
Salary contractual |
| |
| Requirements and conditions |
| Age: |
Has no value
|
| Gender |
Has no value
|
| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
Wolverhampton
|
| The announcement text: |
Our client, a business services firm based in the Waterloo area, are looking to recruit a temporary helpdesk operative as soon as possible, to be responsible for logging helpdesk calls, booking conference rooms and general administration duties.
Main accountabilities will be:
-To focus on an innovative and quality service delivery within the day-to-day running of the helpdesk, ensuring that all calls are consistently logged and prioritised and actioned in an efficient and timely manner.
-To provide an efficient and courteous call answering service for internal and external customers.
-Communication with customers and suppliers to ensure that all requests are handled within the service levels agreed.
-Retrieval and timely response to all messages received via email.
-Support the helpdesk manager with the collation of the relevant information required to produce the monthly and quarterly client report.
-General assistance with administration tasks.
-Ensure all operations are undertaken in full compliance with SLAs and KPIs.
To be considered for this position it is absolutely essential that you have helpdesk, wires room booking and concept training experience, along with excellent working knowledge of Microsoft Word, Excel, Access and Powerpoint. Excellent customer service, telephone manner and interpersonal skills are an absolute must. This is a very busy, challenging and rewarding role and a great opportunity to work in a lively and friendly environment.
MSB Secretarial (a division of MSB International PLC) is acting as an Employment Business in relation to this vacancy.
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| Contact information |
| Employer: |
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| Email: |
1545@stoke-on-trentcareer.informnow.com
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| Phone: |
020 7031 8264
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Publication date: 2009-03-18 22:32:12
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